How To Manage A Situation Which Becomes Potentially Dangerous
The first thing to consider in this situation is your safety. Because unless you feel safe you can't do anything to help the employee. Then follow these steps:
- If you feel threatened leave the room and get help
- Make sure someone else knows of the situation
- Don't try to restrain someone or to keep them in the room against their will
- Remember unless you feel safe you cannot offer any help.
In these circumstances you need to hand over responsibility to an appropriate professional who is trained to deal with these situations, this may involve you calling the emergency services.
Make sure you manage the situation appropriately afterwards.
