How Do I Support Someone With Mental Ill Health?

First things first, remember you're not a medical expert.

It's not your job to provide counselling. There are other people to do that, the person's GP for example.


As a manager your role is to think about how you respond to the situation. The first and most important thing you need to do is talk. It's good to talk!


So take a look at the guidance in this section on how to handle conversations, respond to situations, and decide what support you can give.

As well as advice and guidance on the following pages, we also have a mental health helpline service for you to talk through any particular situations you are concerned about. For more information about this service email us at mentalhealthline@shaw-trust.org.uk

It is also worth remembering you don’t have to manage this alone. There are organisations who can help you manage mental health effectively and positively in the workplace through training and consultancy or by working one on one with your staff.